About Uphold

Uphold is now the fastest-growing private company in the San Francisco Bay Area, according to the San Francisco Business Times Fast Track 100, 2022.Uphold is pursuing a mission to democratize investments and payments for people and companies worldwide. Founded in 2014, the Silicon Valley company today has more than 8 million customers in over 150 countries with an impressive 50x increase in Mobile App downloads during the first quarter of 2020. A bridge between the old and new money systems, Uphold allows people to buy, exchange and send more than 100 currencies, cryptocurrencies, precious metals and equities instantly. An engineering-led company with a social inclusion agenda, Uphold provides a stimulating and challenging home for the brightest and best talent.

Uphold’s unique trading experience - ‘Anything-to-Anything’ - allows customers to trade directly between any supported asset or currency in one step - physical gold to Bitcoin, for example - saving both time and money. Uphold supports financial inclusion by enabling customers virtually anywhere to open an account in less than 5 minutes and to invest with no minimum amounts. Customers can send money to virtually anyone with an email address free of charge.

To learn more, please visit https://uphold.com

The opportunity:

Uphold is looking for a Product Manager to join our Product Wallet team. This is an incredibly exciting opportunity where you’ll get to help us deliver the best products possible within the Uphold ecosystem by making sure everyone understands the users’ needs, wants and must-haves and that these are translated into a marketable product. You will collaborate with the different teams in Uphold expanding the product-suite by constantly solving problems — adding and improving features. 

You will be responsible for coordinating all of the activities required to bring the product to market, liaising between the different departments within the company, assuring readable and accessible documentation of the different products being built.

What you’ll be doing primarily:

• Acting as the user-advocate during the whole product development life-cycle, subjecting early-stage designs to expert review, and offering suggestions from a user-centered perspective.
• Providing input and feedback on issues relating to the products, contributing towards product strategy and vision.
• Writing comprehensive documentation for the different products with specifications and user stories, assuring the readability and accessibility across all departments in the company.
• Collaborating with leaders of multidisciplinary teams to execute on business objectives, defining how features will contribute to the roadmap.
• Taking high-level product ideas from conceptualization to commercialization, working with relevant departments to establish timeframes, expectations, feasibility, and alignment.
• Gathering and evaluating users’ feedback, ideas, and opinions.
• Continuously researching and learning about the users, market, competitors and similar products.
• Executing in a fast-paced environment with ambiguity.
• Other duties as required or assigned.

Required qualifications:

• Have at least 3 years of experience working in Product Management or proven experience in a similar consumer-focused field of work.
• Very strong communication skills, written and spoken, with extremely high emotional intelligence.
• Metrics-driven to identify the key success indicators for the different products.
• Extremely organized, detail-oriented, and flexible to work in a fast-paced environment with changing priorities.
• Analytical skills to examine internal and external data.
• Knowledge on how to conduct user interviews and gather feedback directly from customers.
• Fluent written and oral English skills.

Bonus if you have:

• Experience working in fintech or finance-related topics.

Importantly, if you’re looking for a senior role with us, you will have achieved many of the things above while also providing mentorship to others, and have engaged in public speaking opportunities.

What we have to offer you:

• An amazing work environment in a company that continues to grow, driven by extraordinary and passionate people that keep up innovating and challenging more each day.
• An international team, in a cutting edge field, working on the most fascinating projects.
• Growth and career opportunities, and the chance to be proactive and creative.
• A flexible and enthusiastic work environment that offers you snacks, a lot of coffee and other great benefits.
• Open and transparent culture - we get together on a weekly basis to share updates, strategic plans, and engage with each other informally over food and drinks.
• Interesting events that keep you connected with the team and celebrate our success.

Be part of a great company that is revolutionizing financial services. Apply now!

If this job isn’t exactly what you are looking for, visit our careers page to check out all our exciting opportunities.  

EEOC Employer

We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us better.